Support | Sony Emma

How to get help

Service Center, CS Users

For Emma (including dongle) support, please contact:

Local repair management interface
CU CS contact person

Market Unit Users

For Emma account support, please contact your local MU User Administrator

Internal Sony Users

For internal Emma account, SW preparation and release support, please contact mail DL: SLM-EMMA-ADMIN or JPcommon

For other tool & system related support, create a Jira ticket.

Important:

Please always include the following information in the support request:

Your Emma username
Emma version you are using
Step-by-step instructions to reproduce the issue
Emma log file (if possible)

FAQ

How do I reset my password?

• A password reset can be requested via the Forgot Password link in the Emma login dialog.

Why have I not received any verification email?

• Please check your trash/junk/filter mail folders, contact your IT support, or reach out to your Sony contact.

Why is the email verification link not working?

• The link is only valid for 24 hours. If the link has expired you can request a new one via the Forgot Password link in the Emma login dialog. If still not working please reach out to your Sony contact.